Terms of Service

Welcome to Coyzoon (https://www.coyzoon.com), your destination for high-quality handmade leather accessories. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Coyzoon. By accessing or using our website, you agree to comply with these Terms.

1. About Coyzoon

Founded on July 17, 2022, Coyzoon is dedicated to preserving the tradition of handmade leather craftsmanship while delivering modern, functional designs. Operating from Shenzhen, China, we ship our products directly to customers in the USA and other global locations.

2. Acceptance of Terms

By using https://www.coyzoon.com or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced on our website. If you do not agree with these Terms, you should not use our website or make a purchase.

3. Eligibility

You must be at least 18 years of age or have the consent of a legal guardian to make purchases on Coyzoon. By placing an order, you confirm that you meet this requirement.

4. Products and Orders

  • All products are handmade and new, reflecting the unique craftsmanship of our artisans.
  • Product descriptions and images are provided for guidance. Slight variations may occur due to the handmade nature of our items.
  • Orders placed after 5:00 PM (GMT-05:00 Eastern Standard Time) will be processed the next business day.
  • Handling time is 1–2 business days (Mon–Fri), and shipping transit time is typically 7–14 business days. Estimated total delivery is 8–16 business days depending on the destination.

5. Pricing and Payment

  • Prices listed on the website are in USD and include applicable taxes unless otherwise stated.
  • We accept payments via PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
  • Payment is processed securely through encrypted gateways. Coyzoon does not store full credit card details.

6. Shipping and Delivery

  • All orders are shipped directly from China.
  • Shipping is free for all U.S. orders.
  • Estimated delivery times may vary depending on location, customs, and other factors beyond our control.

7. Returns and Exchanges

Coyzoon provides a 30-day return and exchange policy:

  • Returns and exchanges are accepted for both defective and non-defective products.
  • Items must be new and unused.
  • Returns are by mail, and customers are responsible for shipping costs unless the item is defective or damaged upon arrival.
  • Refunds are processed within 5 days of receiving the returned item.
  • There are no restocking fees.

For returns or exchanges, contact us at support@coyzoon.com with your order details.

8. Intellectual Property

All content on https://www.coyzoon.com, including images, text, logos, and designs, is the property of Coyzoon and protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

Coyzoon is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. While we strive for accuracy, we do not guarantee that product descriptions, images, or other content are error-free.

10. Governing Law

These Terms are governed by the laws of UK, and any disputes will be subject to the exclusive jurisdiction of courts located in Shenzhen, Guangdong, China.

11. Changes to Terms

Coyzoon reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or purchase of products constitutes acceptance of the updated Terms.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

Email: support@coyzoon.com
Phone: +86 755 2814 5678