Payment Policy

Last Updated: Dec 2025

1. Introduction & Our Philosophy

Welcome to the Coyzoon Payment Policy. Since our founding on July 17, 2022, Coyzoon has been dedicated to creating exceptional handmade leather accessories with a foundation built on transparency, security, and trust. This policy outlines our secure payment procedures, accepted methods, and financial protocols designed to protect you and ensure a seamless transaction experience when you invest in our craftsmanship. We believe that purchasing a timeless leather piece should be as smooth and reliable as the product itself, which is why we have established clear, secure, and customer-focused payment practices.

2. Accepted Payment Methods

To provide maximum convenience and security for our global clientele, Coyzoon accepts the following major payment methods for all purchases made at https://www.coyzoon.com:

  • Digital Wallets: PayPal
  • Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
  • Debit Cards: Maestro, Visa Debit, Mastercard Debit

All transactions are processed in US Dollars (USD). Your card issuer or payment provider may apply currency conversion fees, which are beyond our control. We recommend contacting your provider for details on international transaction fees.

3. Secure Payment Processing

Security is paramount in every transaction. We employ industry-standard encryption and security protocols to ensure your payment information is protected.

  • Direct Payment Handling: We do not directly store or process your full credit card details on our servers. All credit and debit card payments are securely processed through our Payment Card Industry Data Security Standard (PCI-DSS) compliant payment gateways.
  • PayPal Transactions: When you choose PayPal, you are redirected to PayPal’s secure platform to complete your transaction. We only receive confirmation of your payment and necessary shipping information; we never have access to your PayPal login or financial details.
  • Data Protection: Your personal and payment data is transmitted using Secure Socket Layer (SSL) technology and encrypted within our systems.

4. Order Confirmation & Payment Authorization

Upon placing an order and submitting your payment information:

  1. You will receive an immediate order confirmation email to the address you provided. This email confirms we have received your order request.
  2. Your payment method will be authorized for the total order amount. This is a temporary hold to ensure funds are available.
  3. Your order then enters our verification process. Once verified and prepared for shipment (within 1-2 business days, Mon-Fri), your payment will be formally captured and the transaction completed.

If your payment authorization fails, your order will not be processed, and you will be notified to update your payment information.

5. Pricing, Taxes, and Duties

  • Product Prices: All prices displayed on our website are in USD and are subject to change without notice. The price charged is the price valid at the time your order is placed.
  • Sales Tax: For customers within jurisdictions where we are required to collect sales tax, it will be clearly calculated and added to your order total during checkout.
  • International Customs & Import Duties: Orders shipped directly from our warehouse in Shenzhen, China to international destinations, including the USA, may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not collected or controlled by Coyzoon. We cannot predict what these charges may be. Please contact your local customs office for information specific to your region.

6. Refund Policy

Refunds are processed in accordance with our Return Policy, summarized here for your convenience:

  • Eligibility: Refunds are issued for returns initiated within 30 days of delivery, provided the item is in new, unused condition and the return has been pre-approved by our support team.
  • Processing Timeline: Once we receive and inspect your returned item at our facility (Room 1203, 12th Floor, Zhenqian Mansion, Shenzhen), your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 business days.
  • Refund Amount: You will be refunded the full product purchase price. Original shipping costs are non-refundable unless the return is due to our error or a defective product. Customers are responsible for return shipping costs, except in cases of defect or damage.
  • Method: Refunds are issued only to the original payment method used for the purchase. We cannot issue refunds to a different card or account.

7. Billing & Order Cut-off Information

  • Order Cut-off Time: To ensure same-day processing, orders must be placed by 5:00 PM (GMT-06:00) Central Standard Time (Chicago). Orders placed after this time will be processed on the next available business day (Monday-Friday).
  • Billing Descriptor: Charges on your statement will appear under our business name, "COYZOON" or a similar identifier.
  • Order Changes/Cancellations: If you need to modify or cancel an order, please contact our support team immediately at support@coyzoon.com. We can only cancel orders that have not yet entered the fulfillment stage. Once an order has been processed for shipping, it cannot be cancelled and must be handled through our return process upon delivery.

8. Dispute Resolution & Fraud Prevention

We actively monitor transactions for fraudulent activity. In cases of suspected fraud, we reserve the right to cancel any transaction and contact the relevant authorities. If you believe an unauthorized transaction has occurred on your account, please contact us immediately using the details below and also notify your bank or payment provider.

9. Contact Us for Payment Inquiries

For any questions regarding your payment, a charge on your statement, or our payment policy, please contact our dedicated support team:

Coyzoon Customer Support
Email: support@coyzoon.com
Phone: +86 755 2814 5678
Office Address:
Room 1203, 12th Floor, Zhenqian Mansion
Gongye Road, Longhua Street, Longhua District
Shenzhen City, Guangdong Province
China 518110

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)

We are committed to resolving any payment-related concerns promptly and efficiently to uphold the trust you place in Coyzoon.