FAQs

Welcome to Coyzoon

Founded on July 17, 2022, Coyzoon is dedicated to creating handmade leather accessories that combine timeless craftsmanship with modern style. Every product we offer reflects our passion for genuine leather artistry and our commitment to quality. Based in Shenzhen, China, we proudly ship our products directly from China to customers across the United States.

Below are answers to some of the most common questions about our products, shipping, returns, and more.

1. What makes Coyzoon’s products unique?

At Coyzoon, each product is handcrafted by skilled artisans who take pride in traditional leatherworking techniques. We focus on authenticity, durability, and design — ensuring every item is one of a kind. From wallets and coin purses to keychains and bags, our creations reflect a perfect balance of artistry and function.

2. Where is Coyzoon located?

Our main office is located in Room C02, 12th Floor, Zhenqian Building, Longhua Street, Longhua District, Shenzhen, Guangdong, China 518110. We operate from China but serve customers globally, primarily focusing on shipments to the USA.

3. How long does shipping take?

We process all orders within 1–2 business days (Monday–Friday).
Once shipped, delivery typically takes 7–14 business days, depending on the customer’s location.
Overall, the estimated total delivery time is 8–16 business days.

All products are shipped directly from China and include free shipping to all U.S. destinations.

4. What is your order cut-off time?

Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after this time will be processed the next business day.

5. What payment methods do you accept?

We accept the following secure payment options:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All transactions on https://www.coyzoon.com are encrypted and processed securely to protect your personal and financial information.

6. Do you offer returns or exchanges?

Yes, Coyzoon accepts returns and exchanges for both defective and non-defective products.

  • Return period: 30 days from the date of delivery
  • Product condition: Must be new and unused
  • Return method: By mail
  • Restocking fee: No cost
  • Refund processing time: Within 5 days of receiving the returned item

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.

7. How do I initiate a return or exchange?

To start a return or exchange, please contact our support team at support@coyzoon.com.
Provide your order number, reason for return, and photos (if applicable).
Our team will review your request and guide you through the process promptly.

8. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please email us within 7 days of delivery with a photo of the damaged item and your order details. We will arrange a replacement or refund at no additional cost to you.

9. How can I track my order?

Once your order has been shipped, we will send you a confirmation email containing a tracking number and a tracking link. You can use this link to monitor your order’s progress in real time.

10. Do you charge for shipping?

No, we offer free standard shipping on all orders to the USA.
There are no hidden costs or restocking fees.

11. Are all your products new?

Yes, all products sold on Coyzoon are brand new and handmade. We do not sell used, refurbished, or pre-owned items.

12. What is Coyzoon’s mission?

Our mission is to preserve the art of handmade craftsmanship while making quality leather accessories accessible worldwide. We aim to provide a meaningful alternative to mass-produced goods by offering pieces that tell a story and last for years.

13. How can I contact Coyzoon?

You can reach us through the following channels:

We strive to respond to all inquiries within 24–48 hours (Mon–Fri).

14. Does Coyzoon have a brand history?

Yes. Coyzoon was founded in 2022 with the goal of merging traditional leather artistry with modern convenience. What started as a small creative workshop has grown into a trusted brand that values craftsmanship, sustainability, and customer satisfaction. Every product we release is a continuation of that journey — blending heritage, creativity, and passion for genuine leather work.

15. Is my personal information secure when shopping on your website?

Absolutely. Coyzoon uses industry-standard encryption and secure payment gateways to protect your data. We never share your personal information with third parties without consent. You can learn more by reviewing our Privacy Policy on our website.

Need More Help?

If your question wasn’t answered here, please don’t hesitate to contact us.
Our team is always happy to help and ensure your shopping experience with Coyzoon is exceptional.

Visit us at https://www.coyzoon.com to explore our collection of handmade leather accessories crafted with care and creativity.