Privacy Policy

Last Updated: Dec 2025

1. Introduction

Welcome to Coyzoon ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.coyzoon.com and make purchases of our handmade leather accessories. Protecting your private information is our priority. By using our site, you consent to the data practices described in this policy.

2. Our Story: A Commitment to Craftsmanship & Privacy

Coyzoon was founded on July 17, 2022, with a vision to blend timeless leather craft with modern elegance. From our humble beginnings, we have grown into a dedicated provider of premium handmade leather accessories, serving customers who value quality, authenticity, and ethical craftsmanship. Our journey is rooted in the belief that the items you carry should be as unique and enduring as your personal story. Just as we meticulously handcraft each product in our Shenzhen workshop, we are equally dedicated to carefully handling your personal data with integrity and transparency. This Privacy Policy reflects our foundational commitment to not only protecting your privacy but also building a trustworthy relationship with every customer who visits Coyzoon.com.

3. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Identification Information: Name, shipping/billing address, email address, and phone number.
  • Payment Information: Payment method details (processed securely by our payment gateways; we do not store full credit card numbers on our servers).
  • Order History: Details of products you purchase, returns, and exchanges.
  • Communication Data: Records of your communications with our support team via email, phone, contact form, or live chat.
  • Technical & Usage Data: Automatically collected information such as IP address, browser type, device information, and pages you visit on our site.

4. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping from our warehouse in Shenzhen.
  • Communicate with you about your order, shipments, and returns.
  • Provide customer support during our stated hours (Mon–Fri, 9:00 AM – 5:00 PM CST).
  • Improve our website, products, and customer service.
  • Send you promotional information, with your consent.
  • Prevent fraud and ensure website security.

5. Shipping, Fulfillment, and Data Processing

To fulfill your order, your provided shipping information (name, address, phone) is shared with our logistics partners. Our operational details are as follows:

  • Warehouse & Office: Room 1203, 12th Floor, Zhenqian Mansion, Gongye Road, Longhua Street, Longhua District, Shenzhen City, Guangdong Province, China 518110.
  • Order Cut-off: 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
  • Handling Time: 1-2 Business Days (Mon–Fri).
  • Transit & Delivery: Products ship directly from Shenzhen. Total delivery time is estimated at 8-14 business days to the USA.

6. Returns, Exchanges, and Data Handling

Our return process involves the collection and use of your information to facilitate a smooth resolution:

  • Policy: 30-day return window for new items, accepted for defective and non-defective products.
  • Process: All returns must be pre-approved by our support team via contact methods listed below. Upon approval, returns are by mail.
  • Fees: No restocking fees. Customers are responsible for return shipping unless the item was defective/damaged.
  • Refunds: Processed within 5 days after receipt and inspection of the returned item.

7. Payment Information

We accept PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All payments are processed through encrypted, PCI-DSS compliant payment gateways. We do not store or have direct access to your complete credit card information.

8. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share information with:

  • Service Providers: Trusted third parties who assist in website operation, payment processing, and order fulfillment (e.g., shipping carriers, payment processors).
  • Legal Obligations: When required to comply with law, regulation, or legal request.

9. Your Rights and Choices

You have the right to:

  • Access, update, or delete the personal information we hold about you.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing, where applicable.
    To exercise these rights, contact us using the information in the "Contact Us" section.

10. Data Security

We implement commercially reasonable security measures to protect your personal information. However, no electronic transmission or storage is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including China (for operations and fulfillment) and the USA (for customer support coordination). We ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this policy periodically. The "Last Updated" date at the top will reflect the most recent changes. We encourage you to review this page regularly.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or to initiate a return, please contact our support team:

Coyzoon
Email: support@coyzoon.com
Phone: +86 755 2814 5678
Office Address:
Room 1203, 12th Floor, Zhenqian Mansion
Gongye Road, Longhua Street, Longhua District
Shenzhen City, Guangdong Province
China 518110

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)