Refund & Return Policy

At Coyzoon (https://www.coyzoon.com), we are committed to delivering high-quality handmade leather accessories with exceptional customer service. Since our founding on July 17, 2022, we have aimed to provide a seamless shopping experience that ensures satisfaction, transparency, and trust. This Refund & Return Policy outlines the conditions for returns, exchanges, and refunds.

1. Return Eligibility

Coyzoon accepts returns for both defective and non-defective products under the following conditions:

  • The item must be new, unused, and in its original condition.
  • Returns must be initiated within 30 days of receiving the order.
  • Products must be returned by mail.

Please note that items showing signs of wear, misuse, or damage caused after delivery may not be eligible for a return.

2. Exchanges

  • Exchanges are available for items of the same type or value.
  • Customers should contact our support team to request an exchange.
  • Returned items must meet the same eligibility criteria as regular returns.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping service to ensure the return package is received safely.

4. Refunds

  • Refunds are processed within 5 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Coyzoon does not charge any restocking fees.
  • Shipping charges for the original order are non-refundable, except in cases of defective or damaged items.

5. Defective or Damaged Items

If your item arrives defective or damaged:

  1. Contact us at support@coyzoon.com within 7 days of delivery.
  2. Include your order number and a photo of the defective or damaged item.
  3. We will provide instructions for a replacement or refund at no additional cost to you.

6. How to Initiate a Return or Exchange

To start a return or exchange:

  1. Email support@coyzoon.com with your order number and reason for return or exchange.
  2. Follow the instructions provided by our support team.

7. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds:

Email: support@coyzoon.com
Phone: +86 755 2814 5678

At Coyzoon, we combine traditional craftsmanship with customer-focused policies, ensuring that your shopping experience is reliable, safe, and satisfactory. Visit https://www.coyzoon.com to explore our full collection of handmade leather accessories with confidence.