Shipping Policy

Welcome to Coyzoon (https://www.coyzoon.com), where we specialize in handmade leather accessories crafted with care and precision. Since our founding on July 17, 2022, we have been committed to delivering quality products directly from Shenzhen, China to our customers in the USA and beyond. This Shipping Policy outlines our shipping practices, estimated delivery times, and related guidelines to ensure a smooth and reliable experience.

1. Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday).
  • Orders placed after 5:00 PM (GMT-05:00 Eastern Standard Time, New York) will be processed on the next business day.
  • Once your order is processed, it will be packaged and prepared for shipment with care to ensure safe delivery.

2. Shipping Methods and Delivery Time

Coyzoon ships products directly from China using trusted carriers.

  • Standard Shipping: 7–14 business days (Mon–Fri) depending on the destination.
  • Total Estimated Delivery Time: 8–16 business days from the order date, depending on location, customs processing, and transit factors.

Please note that delivery times are estimates and may vary due to factors beyond our control, including local postal services and customs clearance.

3. Shipping Costs

  • We offer free standard shipping to all U.S. destinations.
  • There are no hidden charges for shipping unless otherwise stated during promotions or special campaigns.

4. Order Tracking

  • After your order is shipped, you will receive a shipping confirmation email containing a tracking number and link.
  • You can use this information to monitor your shipment in real time.
  • If you do not receive a tracking email within a few days of placing your order, please contact us at support@coyzoon.com.

5. International Shipping

  • Currently, Coyzoon primarily ships to the USA.
  • For other international destinations, delivery times and shipping fees may vary. Customers are responsible for customs duties, import taxes, or other fees imposed by the destination country.

6. Shipping Issues and Delays

While we strive to provide timely deliveries, occasionally issues may arise:

  • Delayed Shipments: Due to high demand, holidays, or carrier delays.
  • Lost or Damaged Packages: Contact our support team with your order number and photos of the package, if damaged. We will assist in resolving the issue.

7. Returns and Exchanges

For items that require a return or exchange, please review our Returns & Exchanges Policy:

  • Returns are accepted for both defective and non-defective items.
  • Items must be new and unused.
  • Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
  • Refunds are processed within 5 business days after we receive the returned item.

8. Contact Us

If you have any questions regarding shipping, delivery times, or tracking:

Email: support@coyzoon.com
Phone: +86 755 2814 5678

At Coyzoon, we combine traditional leather craftsmanship with reliable global shipping, ensuring that your handmade leather accessories arrive safely and on time. Visit https://www.coyzoon.com to explore our full collection.